|Terms and Conditions
Click here to download a copy of our Terms & Conditions of Sale.
Value Alarms and www.valuealarms.com are trading names of Hades Fire Protection Limited, registered in the UK (06257932), VAT registered (910163273) and Registered office is c/o Burns Waring, Roper Yard, Roper Road, Canterbury, Kent CT2 7EX.
Our Ecommerce website (www.valuealarms.com) shop complies with the Data Protection Act (1998); Distance Selling Act (2000) and Ecommerce Directive (2002) and subsequent amendments.
Hades Fire Protection Ltd sells our product online to you subject to the terms and conditions set out as follows.
Please read these conditions carefully before using the www.valuealarms.com website. By completing and submitting this website's electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
TERMS & CONDITIONS OF SALE FOR HADES FIRE PROTECTION LIMITED ONLINE SHOP (WWW.VALUEARLMS.COM)
These conditions shall govern the terms upon which we shall supply the products so that any conditions contained in or referred to in your purchase order shall not bind Hades Fire Protection Ltd unless we expressly agree in writing to vary these conditions.
The shop is divided into categories and sub-categories. If you can't find what you want, please use the search button in the top right hand corner of the screen.
Hades Fire Protection Ltd reserves the right to withdraw or make alterations to its products without notice or liability.
After you have finished your selection, please check your basket to ensure you have selected the correct products (including colours, amounts etc). Once you are sure you have the correct items, click on CHECKOUT and you will be asked for a few details that we need to be able to complete the order and payment process.
Following purchase, we will provide a written confirmation of order via an Order Confirmation Email containing the details of your order. Your order represents an offer to us to purchase goods which, if accepted by us, will result in a binding contract. We always try to keep all listed items in stock at all time but this is sometimes not possible due to manufacturing or supply difficulties. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable or if there are any other problems. Please see the Back Ordered Items Section.
When we dispatch the item, we will send you a Dispatch Confirmation Email, completing the acceptance of the order. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.
Purchasing Security Policy
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.
Hades Fire Protection Limited makes no representation that any product or service referred to in this website will be appropriate for use in locations other than those implied. It is the responsibility of you, the purchaser, to locate, use and maintain equipment in accordance with your responsibilities. Any advice given has to be assumed that we are not aware of all relevant facts, therefore we cannot accept any liability if the information supplied deems to be in-accurate.
Misrepresentation Act 1967
The price payable by yourselves, the purchaser, is the price prevailing at the time of despatch. Hades Fire Protection Limited is entitled to alter prices without notice prior to despatch.
Your order will be confirmed by e-mail and the goods despatched once your credit card payment has been accepted. All transactions are to be paid for in UK Sterling currency.
If, for whatever reason, goods are despatched to the purchaser before full payment is received, the following conditions apply, without prejudice to any other rights or remedy available to Hades Fire Protection Limited that Hades Fire Protection Limited is entitled to:
Transfer of Ownership
Back Ordered Items
You will always be emailed with the option to cancel your order if you would rather not wait. This email will always give a rough restocking time but should you require a more specific estimate then please call 0800 610 1151. If you choose to cancel your order please do so via email at firstname.lastname@example.org as soon as possible. Your PayPal payment will be stopped / refunded as soon as possible upon receipt of this cancellation email.
Delivery & Packing
Orders placed before 12.30pm GMT on weekdays are usually dispatched the same day; orders placed after this time are usually dispatched the next working day. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. We do not send out orders on weekends or public holidays unless otherwise stated. Should you require goods urgently, please contact us prior to ordering to check stock and delivery options and we'll do our best to help.
All our deliveries require a signature upon receipt and will be tracked through the relevant postal / courier service. Delivery shall be deemed to take place when the products are delivered to your premises or alternative delivery address as specified by yourselves, the purchaser.
Claims from damage to goods in transit or other discrepancies can be made by notifying ourselves within 48 hours of delivery. It is your responsibility to refuse to sign for goods clearly damaged in transit.
If goods are lost in transit between ourselves and you, we will either send new goods or offer a full refund, including delivery charges. Please inform us as soon as you become aware of the non-arrival of delivery.
Hades Fire Protection Limited calculate delivery according to the cumulative weight of your purchases. We offer the following delivery options:
Please note, that you need to add £17.25 per consignment for UK Mainland Saturday delivery and add £38.50 per consignment for Express Delivery to the Scottish Highlands.
Deliveries Using Royal Mail
Deliveries Using Courier Service
In the case that next day or timed deliveries are delayed, we may refund the charges depending on the circumstances. This decision is at the discretion of the management due to the fact that even though these services state next day, Hades Fire Protection Limited does not guarantee this fact - that guarantee is held by the shipping company as the actual delivery of this item is out of our hands once it has left the warehouse.
Please see the Cancellation Policy section for information on the refund of additional delivery services if cancelling an order already dispatched.
You have the unconditional right under the Distance Selling Regulations to cancel your order from the moment the contract is concluded. A purchaser who cancels an order or who receives an order and wishes to return it, should inform us as soon as possible in writing via the contact methods described below. Your cancellation rights end 7 working days after the day on which you receive the goods.
We will refund your purchase (and standard delivery costs) as soon as possible after the written cancellation order is received by us - in full and within 30 days at the latest.
However, if you have ordered additional services such as express, timed or Saturday
Under our Conditions of Sale if you are in possession of the goods when you choose to cancel this agreement you are required to return the goods with the original packaging to the office address outlined below and pay for the return.
You are statutory obliged to take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. We request that goods are dispatched to us within 7 working days. If you fail to return the goods Hades Fire Protection Limited can charge you for the direct cost of recovery. You will be also be under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.
All items returned as faulty are liable to manufacture inspection. If, upon inspection, we determine there is no valid claim under the warranty you, the customer, must bear the cost of replacement and/or return of the product to yourself.
If an item / part is found to be faulty you may exercise your right as a consumer to reject the goods and your money will be refunded and we may offer a replacement. We cannot guarantee replacement or credit and a warranty repair may be given. You will only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to ourselves (“the warranty period”), subject to the following conditions outlined below and in the Manufacturer's Guarantee section:
In order to obtain performance under this warranty, you must:
We will only accept returns once agreed through correspondence with the customer and Hades Fire Protection Limited reserves the right to refuse an exchange if we deem that a product is damaged through extensive use as opposed to a manufacturing defect. In cases where a duplicate exchange may not be possible, then a store credit will be offered. This is agreed through liaisons between ourselves, Hades Fire Protection Limited and you, the customer.
A charge of 25% of invoice value or a minimum of £10.00 will be levied on unwanted, incorrectly ordered or duplicated goods. If you contact us before dispatch and correct any mistakes noted in your confirmation email we will not make these charges but, as we aim to dispatch goods to you as soon as possible after receipt of order, please ensure you check your Order Confirmation email promptly.
Please note, if you try to return an item that is not faulty and does conform to the contract, then Hades Fire Protection Limited does not deem this appropriate grounds for exchange and reserves the right to refuse the return and return the item to you if no correspondence or agreement has been made prior to us taking receipt of the return.
You must inform us within 7 days from receipt of the goods for a return number to be issued under this category and you will bear all costs of returning any goods under this category. All items to be returned must be in original packaging, undamaged and not used.
Hades Fire Protection Limited is not liable for any loss or damage to products returned for repair or credit unless we agree to repair or replace them under warranty and the Purchaser sends separate written advice to ourselves at the date of despatch and is not negligent in the packing, addressing or choice of transport for the products returned. The Purchaser agrees to pay for any loss, or extra cost incurred by Hades Fire Protection Limited through the Purchaser’s instructions, or lack of instructions, or through failure, or delay in taking delivery, or through any act or default on the part of the Purchaser, its servants, agents or employees.
If the offer for a replacement of faulty goods is accepted, your cancellation rights will run for 7 working days from the day after the day you receive the replacement goods. Please see the Cancellation Policy section for details.
Please note, Hades Fire Protection Limited does not undertake repair at the customers site.
Access to Web Site
Alteration of Service or Amendments to the Conditions
If either of us shall terminate the order in accordance with its terms then such termination shall be without prejudice to our respective accrued rights and obligations .
Governing law and jurisdiction