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GENERAL FAQS
I'm not sure which signs I require or where best to place them, can you help?
Why should I sign up for a newsletter?
Can I have an 30 day payment account?
I can't find the product I'm looking for, can you help?
I need a discontinued sign or specific wording on a sign, is this possible?
I want to order multiple items, can I have a discount?
I see you advertise loyalty points on the front page, how do I get some?
How long do my loyalty points last?

How much are my loyalty points worth?
What is the recommended use of different fire extinguishers? 

Why fit a Radio Wireless Fire Alarm?
Are you able to advise what fire alarm, extinguishers or signs I need?

SIGNAGE FAQS
What are Jalite AAA Photoluminescent signs?
Is there any benefit to photoluminescent signs?
What is photoluminescence?
Are there any laws and regulations for safety signs?
Where should I fit Escape Route (FIRE EXIT / EXIT) Location signs?
Do I need to fit Emergency Exit and Door Release signs?
What is a Safe Condition sign?
What is a Mandatory Notice sign?
Why do I need a Fire Action Notice in my building?
Do I have to have Fire Alarm and Fire-Fighting Equipment signs?
When do I need to fit Hazardous Materials and Atmospheres Signs?
When do I need to fit Prohibition Signs?

What is the difference between Rigid PVC and Self Adhesive Vinyl?
How do I fit a Self Adhesive Vinyl Jalite sign?
Which size FIRE EXIT / EXIT sign should I choose?


I'm not sure which signs I require or where best to place them, can you help?

​​​​​​​Click here for more information

Do I need to register as a customer to purchase an item?
No, customers are able to check out either as a guest or register as a customer, this is up to you.  If you do register, we do NOT use your information for marketing purposes, it is simply so we can process your order and to simplify the process for you if you are a repeat purchaser.  However, only registered customers are able to accumulate and use loyalty points.  

Why should I sign up for a newsletter?
If you sign up for our newsletter you will receive notifications of special offers and discounts and information on when new products are added to the shop.  Newsletters are sent out no more than once a month. See our Privacy Policy for further information.

Can I have an 30 day payment account?
If you are a commercial business, a school, hospital or council you can email us at  sales@valuealarms.com to set up a 30 day account. A credit check or references may be required.

I can't find the product I'm looking for, can you help?
Yes, we are able to supply a huge range of products from a vast range of manufacturers from our various suppliers, many of which are not on the shop.  If you cannot find the precise item you are looking for please contact us on sales@valuealarms.com or (Hades Fire Protection) 01795 506315 and we'll be able to send you over a quote.

I need a discontinued sign or specific wording on a sign, is this possible?
Yes, as we are an authorised Jalite Distributor, we are able to have specific orders created, and sometimes carry back stock of dis-continued signs.

I want to order multiple items, can I have a discount?
It certainly doesn't hurt to ask!  We are often able to provide a discount on bulk orders - give us a call and we'll see what we can do?


To get loyalty points with your order you need to register as a customer and they will be added to your account once your order is marked as complete (usually a few days after dispatch).  Please note failed, declined or refunded orders will not incur loyalty points.

How long do my loyalty points last?
Loyalty points last for 12 months.

How much are my loyalty points worth?
If you are a registered customer, you get 5 loyalty points (equivalent to 5p) for every £1.00 you spend.  You can use this to get discounts on additional orders the next time you check out.


Why fit a Radio Wireless Fire Alarm?
All of our Wireless systems can be utilised to meet almost any application, are fully EN54-25 third party approved, meeting all current standards and carry the CE Mark.

Wireless systems are suitable for virtually any building and in many cases exceeds the performance and flexibility of a wired system. Wireless systems are a cost effective solution which can be easily adapted and added to as a building changes or grows. Extensive savings can be made throughout the installation and maintenance process.Wireless systems are re-usable and can be used as a temporary fire detection system to meet Health and Safety demands in and around environments where wired systems could not be installed. 

All installation work should be carried out by a fully qualified engineer and in accordance with a site survey and system design. The site survey is key to a successful installation and should also be carried out bya fully qualified engineer.

What is the recommended use of different fire extinguishers?
Fire Extinguisher Use Chart

Are you able to advise what fire alarm, extinguishers or signs I need?
Value Alarms is the online shop of Hades Fire Protection Limited, a BAFE and NSI accredited Fire and Security company.  We are able to answer technical questions and our expert engineers can offer general advice on systems and requirements but recommend you get a risk assessment or other specialist advice when fitting life safety systems.  We are based in Kent and operate in London and the South East and may be able to do a free survey and quotation if your premises is located in this area.  Get in touch if you have any questions and we'll do our best to help. 

What are Jalite AAA Photoluminescent signs?
Jalite AAA Photoluminescent Safety Signs boast excellent initial brightness and overall luminance performance, staying brighter up to 4 times longer than other photoluminescent materials.

Is there any benefit to photoluminescent signs?
The benefit of photoluminescent safety signs is that if there is a power cut the material glows in the dark, showing up at some distance, providing an effective, bright contrast for text and images, ensuring that safety signs are quickly recognised.  This helps people to orientate themselves so that they can react effectively and evacuate efficiently, potentiall making a major difference in an emergency situation.

What is photoluminescence?
Photoluminescence is a special kind of phosphorescence which is activated by common light sources such as daylight, tungsten filament and flourescent lights.

Are there any laws and regulations for safety signs?
Legislation and regulation states the following:
  • permanent fire safety signs are required to identify prohibitions, warnings and mandatory requirements, the location of emergency escape routes and first aid facilities
  • any non-automatic fire fighting equipment provided is easily accessible, simple to use and indicated by signs
  • signs must be cleaned, maintained, checked, repaired and if necessary replaced on a regular basis to ensure they remain effective

Where should I fit Escape Route (FIRE EXIT / EXIT) Location signs?
Escape route location signs like fire exit and exit signs are signs that identify the direction of travel or exit within a building.

Fire Exit signs should be placed to help evacuees out of a building via the quickest route possible in an emergency. It is recommended that a sign is placed every time there is a change of direction or at a decision point. At least one escape route should be visible and clearly identifiable from any point in a room or enclosed area. If there is a choice where to escape routes are equal in travel distance there should be two separate series of signs.

Exit signs should be placed to help evacuees out of a building. It is usually the most familiar route that is outlined with EXIT signs, though is not always the best or quickest route in an emergency. Every time a decision needs to be made, a directional sign should be in place to show the direction in which the occupant needs to go.

If there is a choice where two escape routes are equal in travel distance there should be two separate series of signs.

The most common mistake made with these signs occurs when fitting signs above doors. If the escapee should go through the door to get out of the building, most people fit a Fire Exit Sign with an arrow pointing downwards, towards the door. This is not correct. The arrow should in fact be pointing upwards, indicating that the person should walk in the direction of the arrow, through the door.

Do I need to fit Emergency Exit and Door Release signs?
Doors that have security devices, especially doors that are specifically used for escape should use signs to indicate its operating instructions. These signs reduce evacuation time and speed egress from a building during an emergency.

What is a Safe Condition sign?
Safe condition signs is a category used by the Standards to categorise first aid equipment, location and emergency instructions for people with special needs.  Safe condition signs should be prominently displayed.

What is a Mandatory Notice sign?
Mandatory notices help in preventing the spread of fire by informing building occupents of the mandatory requirements.  These mandatory notice signs should be displayed prominently on both sides of the doors and can be used as part of a formal fire safety training.

Why do I need a Fire Action Notice in my building?
It is a legislation requirement that all building occupants must be informed of fire safety informaiton and one of these would include instructions on what to do in the event of a fire.  A good solution is by siting Fire Action notices conspicuously within the building to help reinforce formal training and act as a constant reminder.

It is recommended that you choose a fire action notice that is simple, includes step-by-step instructions and one that uses graphical symbols from Standards to increase comprehension.

Do I have to have Fire Alarm and Fire-Fighting Equipment signs?
Legislation requires that any non-automatic firefighting equipment (fire extinguishers, fire alarms etc) provided should be easy to access, simple to use and indicated by signs.  You can meet this requirement by siting signs conspicuously above the equipment to identify and, if necessary, include a sign that has simple instructions on how to operate the equipment.

It is also recommended that to greatly reduce the risks of the inappropriate use of fire extinguishers that you include a fire extinguisher identification that showes the type of extinguisher and the type of fire it can or cannot be used on.

When do I need to fit hazardous Materials and Atmospheres Signs?
Hazard warning signs are a legislation requirement, unless deemed unnecessary by a risk assessment.

When do I need to fit Prohibition Signs?
Legislation states that, after a hazard has been identified and measures have been taken to inform occupants, an appropriate control measure should be reinforced.

What is the difference between Rigid PVC and Self Adhesive Vinyl?
Rigid PVC  is the material used to make bank and membership cards, though is a little thicker (1.3mm nominal) when it comes to safety signs. It is not very flexible, but is very durable. Our PVC signs are not self adhesive so have no sticky backing. They require the use of glue (High bond strength and waterproof variety is recommended).
Self Adhesive Vinyl is thinner (1mm nominal) and much more flexible. The vinyl signs have a backing which when removed allows the sign to be stuck to a surface in the same way as a sticker.

How do I fit a Self Adhesive Vinyl Jalite sign?

Fitting a self adhesive vinyl sign is easy. Click here for an information sheet.

Which size FIRE EXIT / EXIT sign should I choose?